Your privacy is critical to us. No records of credit or debit cards are retained after completion of transaction.  Due to the nature of our products, we are unable to accept returns unless the wrong sized product is shipped for whatever reason. In these cases, we will be happy to accept the return in exchange for the correct size on orders within the United States and Canada only . CTI Corporation ships Worldwide via US Postal Service with tracking which is very reliable.  In very remote instances where the order is lost we will replace any order 90 days after initial shipment. If, for whatever reason, the order is still not received- CTI Corporation is not liable for any refund of order. (Rev 02/17-2018)