Your privacy is critical to us. No records of credit or debit cards are retained after completion of transaction.  Due to the nature of our products, we are unable to accept returns unless the wrong sized product is shipped for whatever reason. In these cases, we will be happy to accept the return in exchange for the correct size on orders within the United States and Canada only . CTI Corporation ships Worldwide via US Postal Service with tracking which is very reliable.  Please be advised that orders shipped internationally become the property of the person ordering the item(s) once it leaves our facilities. In very remote instances where the order is lost or not delivered CTI Corporation is not able for  refund or replacement of that item(s)   (Rev 02-17-2018)