Your privacy is critical to us. No records of credit or debit cards are retained after completion of transaction.  Due to the nature of our products, we are unable to accept returns unless the wrong sized product is shipped for whatever reason. In these cases, we will be happy to accept the return in exchange for the correct size on orders within the United States and Canada only . CTI Corporation ships  Worldwide via US Postal Service with tracking which is very reliable.  CTI  Corporation, however, cannot guarantee delivery on orders outside of the United States or Canada nor is liable for refunds or order replacement. Please contact us for details regarding this policy.  (Rev 02/17-2018)